Product Engineering Support Services

Rhombus can take up post delivery support and logistics management for delivering products in various geographies. Dedicated team of engineers can be assigned for support and repairs of the returned product with fixed annual charges to keep the support costs predictable.

Our Product Engineering Support Services Include

  • Packaging and delivery as per schedule
  • Train resources for managing repairs and technical support
  • Provide Customer support for installation and technical issues
  • Upgrade of products based on end user feedback and failure analysis
  • Obsolescence tracking of the parts and upgrades as needed
  • New software or hardware releases for feature requests

Rhombus can keep test setups based on the customer usage scenarios to simulate the products. Rhombus has engineers who have worked in product testing and field service which can be handy for providing support to customers.

Innovation in product design and manufacturing process, latest technologies, global quality standards and excellent customer service are the four pillars on which we have built our business.

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Looking for an ODM partner to design and/or manufacture your product?

You have come to the right place. Just send us your requirement using the form on the right and we will give you a quote within 2 working days. Please provide as much correct information as you can provide to help us give you a quote faster. All the fields in the form are mandatory.

You can also get in touch with us directly using the contact details of our head office given on the far right.

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