Rhombus can take up post delivery support and logistics management for delivering products in various geographies. Dedicated team of engineers can be assigned for support and repairs of the returned product with fixed annual charges to keep the support costs predictable.
Our Product Engineering Support Services Include
- Packaging and delivery as per schedule
- Train resources for managing repairs and technical support
- Provide Customer support for installation and technical issues
- Upgrade of products based on end user feedback and failure analysis
- Obsolescence tracking of the parts and upgrades as needed
- New software or hardware releases for feature requests
Rhombus can keep test setups based on the customer usage scenarios to simulate the products. Rhombus has engineers who have worked in product testing and field service which can be handy for providing support to customers.
Innovation in product design and manufacturing process, latest technologies, global quality standards and excellent customer service are the four pillars on which we have built our business.
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Looking for an ODM partner to design and/or manufacture your product?
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